Refunds and Exchanges
If for any reason you are not satisfied with your purchase, please return it to us within 7 days of delivery for a full refund or exchange. (Return must be postmarked within 7 business days of receipt and provide tracking information to ensure delivery). Item must not be worn, washed, stained, damaged, nor altered. Item(s) must be returned with original tags and copy of invoice.
Sale and promotion items
All Sale/Promotional items can be returned for EXCHANGE OR STORE CREDIT ONLY. Custom orders and Sample orders are FINAL SALE. Sample orders are “AS IS” If you have any questions, feel free to contact us. Thanks!
All items shown are already made and ready to ship within 3-5 days. We ship most orders using a tracking service. A confirmation email will be sent to you upon shipping. Custom made orders and alterations will be shipped within 14 days of the order, or as agreed.
****RUSH SHIPPING AVAILABLE/ ADDITIONAL FEES APPLY/CONTACT US FOR DETAILS****
Outside of the UK
We ship using a priority tracking service which takes 1-3 weeks to ship and is a safer value for money service. Faster shipping options are available for an additional fee. While you are able to track using our preferred shippers website, www.royalmail.com you can also use the tracking number to trace your package within your national postal service, on there website (once your package is within country).
Non-UK customers Shipments to foreign countries sometimes get held up in customs. We have no control over this. If you are overseas and need the package by a specific date, let us know so that we can discuss faster shipping options.
We are obligated to disclose the contents and value of goods shipped to international destinations. International buyers are responsible for custom duties, taxes and fees that may be assessed by your government or postal services.