Terms and Conditions, and Privacy Policy

TERMS AND CONDITIONS 

Refunds and Exchanges

If for any reason you are not satisfied with your purchase, please return it to us within 7 days of delivery for a full refund or exchange. (Return must be postmarked within 7 business days of receipt and provide tracking information to ensure delivery). Item must not be worn, washed, stained, damaged, nor altered.  Item(s) must be returned with original tags and copy of invoice.

Purchases with a discount of 15% or more will only be subject to a coupon or credit note for returns.

Sale and promotion items

All Sale/Promotional items can be returned for EXCHANGE OR STORE CREDIT ONLY. Custom orders and Sample orders are FINAL SALE. Sample orders are “AS IS” If you have any questions, feel free to contact us. Thanks!

Shipping

We offer the following shipping options:

  • Domestic (UK): We offer Standard Shipping, Expedited Shipping, and Rush Shipping.
  • International (non-UK): We offer shipping to Europe, North America, and most other countries.

Typically, orders may take between 1 to 5 business days (excluding Saturdays, Sundays, and Holidays) to reach you once your payment is authorized. This will depend on whether your orders is for standard or expedite shipping. Please, also note that COVID-19 has greatly impacted shipping times to various destinations. You shall be provided with a tracking number to track your order once it is shipped to you.

PRIVACY POLICY

For the purpose of this information, We/Our refers to Gitasportal.com.

This Privacy Policy describes how and when We collect, use, and share information when you purchase an item from me, contact me, or otherwise use Our services through Gitasportal.com or its related sites and services. This Privacy Policy does not apply to the practices of third parties that We do not own or control, or any third party services you access through our site.

To fulfil your order, you must provide me with certain information such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of an apparel item for example), if you contact me directly.

Why We Need Your Information and How We Use It

We rely on a number of legal bases to collect, use, and share your information, including:

  • as needed to provide Our services, such as when We use your information to fulfil your order, to settle disputes, or to provide customer support;
  • when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for Our mailing list;
  • if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
  • as necessary for the purpose of Our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as providing and improving Our services. We use your information to provide the services you requested and in Our legitimate interest to improve Our services;

Information about Our customers is important to Our business. We share your personal information for very limited reasons and in limited circumstances, as follows:

SERVICE PROVIDERS:We engage certain trusted third parties to perform functions and provide services to Our shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.

BUSINESS TRANSFERS:If We sell or merge Our business, We may disclose your information as part of that transaction, only to the extent permitted by law.

COMPLIANCE WITH LAW:  We may collect, use, retain, and share your information if We have a good faith belief that it is reasonably necessary to:

(a) respond to legal process or to government requests;

(b) enforce Our agreements, terms and policies;

(c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or

(d) protect the rights, property, and safety of Our customers, or others.

We retain your personal information only for as long as necessary to provide you with Our services and as described in Our Privacy Policy. However, We may also be required to retain this information to comply with Our legal and regulatory obligations, to resolve disputes, and to enforce Our agreements. We generally keep your data for the following time period: 4 years.

YOUR RIGHTS:If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:

ACCESS:You may have the right to access and receive a copy of the personal information We hold about you by contacting me using the contact information below.

CHANGE, RESTRICT OR DELETE:You may also have rights to change, restrict Our use of, or delete your personal information. Absent exceptional circumstances (like where We am required to store data for legal reasons) We will generally delete your personal information upon request.

OBJECT: You can object to

(i) Our processing of some of your information based on Our legitimate interests and

(ii) Receiving marketing messages from me after providing your express consent to receive them. In such cases, We will delete your personal information unless We have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

COMPLAIN: If you reside in the EU and wish to raise a concern about Our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Us

For purposes of EU data protection law, We, Gitasportal.com, are the data controllers of your personal information. If you have any questions or concerns, you may contact us at: info@gitasportal.com